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What we offer
Care, Modernization & Advisory Services
We work with you to make sure you’re always making the most of your infrastructure. From the smallest spare parts to the biggest technological upgrade, we’re here for you.
By ensuring the availability and reliability of power through our innovative services and technologies, we’re able to help improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.
We do this across three different services:
We help maintain and support electrical systems, ensuring they operate efficiently, reliably and safely. These services help extend the life of equipment, enhancing sustainability performances, reducing downtime and improving safety standards.Installation & commissioningWe can streamline your power systems from the very start. With installation and commissioning, we can ensure lower risks, quicker startups and peak performance – slashing operational costs while ensuring reliability and safety.
Installation services: Verification of the foundation frame and equipment room requirements • Equipment assembly and transport section connection according to the respective manual • Installation of bushings and busbars ensuring secure and reliable electrical connections • Installation of top-mounted boxes when applicable • Connection of control cables and interconnection bundles • Connection of the earthing system • Pressure relief duct assembly, when applicable, according to specific assembly manual • Cable connections, if included in the scope of work
Pre-commissioning tests:Pre-commissioning conductivity and insulation tests • Conductivity test on primary circuits • Insulation tests • Power frequency withstand tests (High voltage test on primary circuits) Pre-commissioning functional tests • Primary injection and polarity test for CTs • Primary injection and polarity test for VTs • Insulation resistance test on auxiliary circuits • Function test; general check of the equipment overall status
Commissioning tests: Set protection parameters • Protection relay tests of main protection parameters by secondary injection • Functional tests to confirm correct operation of panel and apparatus, including mechanical and electrical interlocks • Interface tests: to confirm correct operation of the panel upstream/downstream interlocks, external input and output hardwired signals • Communication interface tests • Startup assistance supporting you to equipment first energization
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Service agreementsPower Care is the most convenient and efficient way to ensure medium- and low-voltage equipment availability and reliability. It encompasses a variety of business needs, from skills development, condition assessment and regular maintenance to emergency assistance and sustainability services. We provide a range of service packages with customizable agreements to suit your needs.
TrainingWith ABB training programs, you can improve your team's expertise in managing and maintaining electrical installations – ensuring a self-reliant approach, maintenance cost savings and operational excellence.
A large selection of specialized training programs is available, and training programs can be tailored to meet the specific needs of customers.
Developed for operators, engineers and technicians, we help them to become proficient in the application, installation, operation, maintenance, testing and commissioning of ABB switchgear, circuit breakers, relays and related components and upgrades.
Maintenance Our certified experts partner with you from initial inspections and analysis to mechanical and operational evaluations, troubleshooting and continuous monitoring for proactive maintenance planning.
This proactive approach helps develop targeted, cost-effective maintenance strategies to maximize plant reliability and optimize maintenance frequency.
Spare partsNeed spare parts? Our team can provide you with essential spares and consumables for quick, efficient upkeep. Plus, with original ABB parts you’ll have unparalleled reliability and safety, ensuring your system keeps working at its best. Using replacement parts from third-party sources can lead to catastrophic failures. These parts often have an unknown history and may introduce substandard components that put your plant's electrical system at risk.
At ABB, every spare part meets our rigorous quality standards thanks to precisely defined manufacturer specifications, comprehensive examinations, and thorough type testing. This ensures that each component not only aligns with our high-quality criteria but also reflects the latest technical advancements.
Technical support & repairsWith our mix of on-site help, remote support and easy self-troubleshooting guides, you will always have the guidance you need. Our unmatched technical support and fast repairs come from a global network of ABB certified product experts ready to help you 24/7. They provide quick, expert repairs in emergencies or during any planned or unexpected downtime. Our repairs use officially-approved parts, made to the latest design standards.
Advanced digital servicesWe can assist you in digitizing your assets and transition you to a predictive maintenance strategy. This approach minimizes the risk of failures and shutdowns, extends asset lifespans, and reduces overall operational costs.
SustainabilityFrom extending equipment lifetime and efficiency to improving safety standards and sustainability practices, our Care services ensure optimal sustainability performances.
RetrofitsWith just a few tweaks to your current switchgear, retrofit kits can upgrade your electrical system sustainably.
Retrofitting replaces outdated parts, like old circuit breakers, with smarter, more advanced systems. It not only boosts your energy handling and safety, but also cuts down on costs and carbon emissions by updating parts instead of swapping out the whole setup.
Thanks to our extensive experience, both globally and locally, we’re trusted for quickly and effectively carrying out retrofit projects. With over 5,900 retrofit options, our team can help boost your equipment's performance, productivity, and sustainability, potentially extending its life by up to 30 years.
Our services are also available for systems and devices that were originally provided by other manufacturers, as well as for products whose manufacturers no longer exist.
Extension solutionsAs your operations grow, the need for more power from medium- or low-voltage switchgear often increases. Our specialized solutions can upgrade your switchgear, significantly boosting your power distribution capabilities – ensuring that your existing infrastructure remains relevant and adaptable to evolving operational needs.
UpgradesABB offers upgrade services to evolve or upgrade the existing system to the next generation hardware and software. Our upgrade solutions are designed to enhance reliability and extend the operational life of switchgear, while minimizing investment and downtime. We achieve this by replacing outdated and obsolete components and upgrading the overall system functionality.
During an upgrade, the core elements of your switchgear – such as the frame, bus bars, mechanical structure, and power cables – remain intact while we focus on replacing or adding new electronic and communication components.
ABB supports customers with a range of upgrade options:
Safety upgrades: An arc flash is one of the most hazardous events in electrical installations, posing serious risks to both people and equipment. The time it takes to interrupt the arc is crucial, as it is directly proportional to the energy released during the incident. This energy determines the extent of damage caused by an arc flash.
ABB leads the way in electrical safety with the development of advanced solutions, including a top-tier optical arc flash mitigation device. This device boasts the fastest reaction time in the industry, clearing internal arc faults in less than 4 milliseconds.
Performance upgrades: As power systems become more interconnected and line kVA ratings rise, distribution switchboards are increasingly likely to face unacceptably high short-circuit currents. ABB addresses this challenge with the world's fastest switching device, the "Is-limiter." This fast-acting device uses a small charge to open the main conductor, which typically handles high operating currents, and commutates the current to a parallel fuse with high breaking capacity. This action effectively limits the short-circuit current right at its initial surge. The Is-limiter is proven in over 2,500 installations across 70 countries, demonstrating its reliability and effectiveness in protecting electrical systems.
Digital upgrades: On-premises condition monitoring ensures that analyzed data remains within the plant's operational systems. By integrating Condition Monitoring for electrical systems on-premise, plants gain significant value through enhanced condition-based capabilities. This helps increase uptime and reduce maintenance costs. Furthermore, ABB's solutions simplify the technological upgrade of electrical distribution systems. They facilitate the integration of tools like ABB Ability™ Energy and Asset Manager and the ABB Cloud platform into existing installations. These solutions provide a real-time understanding of energy consumption and pinpoint areas for improvement or identifying risks, making them straightforward and beneficial additions to any facility.
ReplacementsAt ABB, we’re committed to continuously enhancing the design of our heritage brand products to protect your investments well beyond their initial manufacturing life cycles. We keep our heritage brand products available for sale until a superior or equivalent alternative is developed. Our commitment is to support these products for as long as there is significant customer demand by providing suitable replacement options.
Replacing medium- and low-voltage products or systems with the same model is a trusted process. It involves removing the old equipment and seamlessly installing a new or similar model in its place, ensuring all connections, settings, and specifications are perfectly matched. Choosing the same model guarantees compatibility and interoperability, reducing the need for further adjustments to your existing infrastructure or operational procedures.
This strategy is particularly effective when the current equipment is at the end of its service life or is underperforming due to age. Opting for an exact replacement simplifies maintenance, ensures continuity, and upholds the reliability of your electrical system. Additionally, updating to the latest version of the same model makes it easier for maintenance teams to manage the equipment, as it minimizes the learning curve associated with new systems.
Our skilled service team is well-equipped to assess the availability of older products and recommend the most technical and commercially convenient solutions. If a direct replacement isn’t available, we’ll guide you through the alternatives, ensuring that you continue to receive the best possible support and value from ABB.
End-of-life servicesAt ABB Electrification Service, we recognize the need to help customers address the end-of-life phase of your installed base. We partner with you to enable circularity and a focus on sustainability through responsible decommissioning, disposal and recycling of any equipment, whether it's from ABB or other manufacturers. Our "take-back" program is designed to promote safety and protect the environment.
We provide a comprehensive life-cycle management service that includes effective migration and obsolescence planning. This service also encompasses a replacement procedure that complies with all local environmental laws, regulations, and community expectations, so that the disposal of products is conducted responsibly.
We offer insights and advice based on thorough data collection. The detailed and clear data we gather helps us tailor recommendations for improving or updating your digital and operational systems to better manage energy and reduce environmental impact.
We will offer you expert advice on managing energy, sustainability, and digital transformation, helping you make timely and correct decisions. With our support, you'll be able to make choices that enhance energy efficiency, lower environmental impacts, and use digital technologies for better control and understanding of your operations.Find out more
ReliabilityElectrical system health checks:Offering cost savings, risk mitigation and access to industry best practices through comprehensive assessments, digital maturity, and operational benchmarking.
Power systems studies:Leveraging over 100 years of expertise, we will conduct essential power system studies to increase system reliability under all conditions, offering maximum uptime, cost savings, and informed decision-making for system expansion and upgrades.
Safety and securityIncreasing system safety:We will enhance your system through assessments, arc flash risk analysis, and safety training, that complies with regulations and enhances your reputation by prioritizing responsible business practices.
Cyber security risk management:Our cyber security experts assess your operational technology systems to recommend improvements for resilience, compliance and how to navigate the regulatory landscape – protecting your operations from cyber threats.
Energy and carbonWe help businesses achieve sustainability and net zero goals through energy audits, monitoring, and advising on sustainable supply chain management – aiming for significant emission reduction and energy optimization.
Through our energy assessments, we combine production and energy data to accelerate the optimization of energy intensity in industrial facilities and deliver a fast return on investment. We can also support you with real-time carbon monitoring across all three emission scopes: direct, indirect and value chain emissions – helping you correctly calculate CO2 reductions for carbon credit reporting.
